Can I get next day delivery?
Yes! If you live in the UK. Please select Royal Mail Special Delivery Guaranteed by 1pm at checkout. Orders must be placed before 2PM. Orders Placed after 2pm will not qualify for next day delivery.
Can I change my shipping address once my order has been completed?
We will try our best to change this for you but your order may have already been picked, packed and despatched by the time we receive your email. Please email firstname.lastname@example.org as soon as you can with your name, order number and new delivery address you would like your parcel to be shipped to.
My item has been returned back to you?
If delivery attempt has been made, you will generally get an email or a while you were out card for this to be re-delivered. If you don’t arrange re-delivery this will get returned back to the sender (us), once this comes back to us, we will contact you and ask if you would like this redelivered or refunded, if this gets re-delivered you may have to pay shipping costs again.
Can I track my order once it has been despatched?
Depending on the service you selected you will be issued a tracking number as soon as your package is shipped to enable you to track the progress of your parcel.(Please note you have to select the tracking service at check out.)
What couriers do you use?
How long does shipping take and what are your prices?
UK – Royal Mail
- Free Uk Standard Shipping On Orders Over £50
- Royal Mail Signed For® 1st Class £5.70
- Royal Mail Signed For® 2nd Class £5.10
- Royal Mail Special Delivery Guaranteed by 1pm £7.70
- Royal Mail Tracked 24 with Signature £6.90
International – DHL Express
All Express Worldwide shipments are dispatched via DHL Express offering the fastest possible shipping solution. Delivery depends on your country but within 1-2 days your order will be delivered and is from £10.00
Europe – Next Day
US – 1-2 Days