Due to the nature of our products and for the health, safety and hygiene of all our customers we DO NOT offer refunds/exchange or returns on our products. Please understand the health and safety of all our customers is our top priority.


Exceptions will be made however if you receive a damaged/faulty product and notify us within 48 hrs of you receiving your product. This will be done on an order by order basis and through our own discretion. Upon receipt of your order, please check the goods are in perfect condition and notify us straight away. 


Please note; our lashes are handmade; therefore, each one can have slight minor differences. This is not a fault but a part of the process to produce such delicate products. 

To complete a return/exchange, we require a receipt or proof of purchase. This can be made easier if you have an account with us, so please do take the time to create one.


Zero Tolerance policy 

We have a zero tolerance policy for aggressive or threatening correspondence towards our admin. Any such behaviour will lead to all communications ceasing immediately and we will not respond to any further communication requests. Please be mindful of this when engaging in correspondences with our admin. This applies to our live chats, emails and Instagram direct messaging. 




Once your return/exchange is received and inspected, we will send an email to notify you that we have your returned item. We will also notify you of the approval or rejection of your refund.


If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment within 3-7 days depending on your bank.





If you have not received your refund, please keep in mind the time your bank takes to clear payments as it may take some time before your refund is processed by your bank. There is often a processing time.


If you have given enough time, contacted your bank and still not received your refund. Please contact us at



The item and return fees are your responsibility. For your own guarantee, we recommend that you use a delivery service that insures you for the value of the goods.



Please understand that our exchange and returns policy is to protect the health, safety and hygiene of yourself as well as all our customers.